- Brand : Lenovo
- Product name : Premier Support Plus
- Product code : 5WS1M88219
- Category : Warranty & Support Extensions
- Data-sheet quality : created/standardized by Icecat
- Product views : 31166
- Info modified on : 27 Jun 2024 10:14:55
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Bullet Points Lenovo Premier Support Plus 1 license(s) 5 year(s)
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- - 24x7x365 hardware and software support
- - Direct access to advanced technicians
- - Single point of contact and simplified escalation
- - Unscripted solutions through phone, chat, or email
- - Next business day onsite and parts prioritisation
- - Proactive and predictive issue detection
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Long product name Lenovo Premier Support Plus 1 license(s) 5 year(s)
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Premier Support Plus, Upgrade, On-site, 24 x 7 x 365, 5 Y
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Lenovo Premier Support Plus 1 license(s) 5 year(s)
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Premier Support Plus
Smarter knows a productive workforce is an unstoppable force.
Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.
IT support has never been so easy
Premier Support Plus provides faster, better resolution — whatever issue you have. Get direct access to advanced technicians who are ready to provide unscripted solutions to problems related to hardware, software, or peripherals. And if your concern can't be solved remotely, our team will provide on-site support on the next business day.
We provide peace of mind
- Always-on support for hardware & software - 24x7x365
- Protection against spills and other accidents
- Data protection and increased privacy
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Extended battery warranty
Suite of smart services included
Premier Support Plus offers services that help your business in the journey toward maximum productivity.
Accidental Damage Protection
Reduce device repair costs by up to 80% and protect your investment in technology.
Keep Your Drive
Enhance your data protection by keeping ownership of your hard-drive in case of replacement.
Sealed Battery (SBTY) coverage for up to 4 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.
Add a little Plus to your IT support
Whether you’re buying a new device, or refreshing your warranty, Premier Support Plus provides value to your business. You can easily add to your purchase when buying a new device or upgrade existing service via the Warranty Lookup function. -
Short summary description Lenovo Premier Support Plus 1 license(s) 5 year(s)
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Lenovo Premier Support Plus, 1 license(s), 5 year(s), On-site/Carry-in, 24x7x365
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Long summary description Lenovo Premier Support Plus 1 license(s) 5 year(s)
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Lenovo Premier Support Plus. License quantity: 1 license(s), Number of years: 5 year(s), Service time (hours x days): 24x7x365, Response time: 24 h, Type: On-site/Carry-in
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5 Years Premier Support PlusOpen the door to better outcomes
Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.
Boost productivity and EX with a single support solution
Lenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.
The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Lenovo Premier Support Plus can do for your workforce, your IT teams and your business. -
The broadest, smartest support solution out thereLenovo Premier Support Plus goes beyond best-in-class user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity. Take a look:
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Accidental Damage ProtectionReduce device repair costs by up to 80% and protect your investment in technology.
Lenovo Device Intelligence
AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation -
Keep Your Drive and Sealed BatteryEnhance data protection and get extended warranty for your fleet’s batteries.
International Services Entitlement
Travelling for business? ISE extends your ADP, KYD and SBTY coverage internationally -
Get to know the Premier differenceAs IT budgets contract, your business needs to reduce complexity, decrease operational costs, and find ways to increase the efficiency of your in-house IT teams. With Lenovo Premier Support Plus, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.
Experience Lenovo Premier Support Plus: -
Premier Support Plus in detailPremier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.
Predict and prevent features combine with additional protection services to provide the ultimate support experience.
Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.
Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.2
Services Engagement Manager (SEM)4: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.
Proactive and Predictive support3: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.
Accidental Damage Protection (ADP)2: From coffee spills to power surges, ADP typically saves 50-93%* compared with the cost of repair or system replacement.
International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.
Keep your Drive (KYD)2: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.
Sealed Battery (SBTY) coverage for up to 3 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.
Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.
Unlock innovation, and boost user efficiency with the right support: Premier Support Plus
| Features | |
|---|---|
| License quantity | 1 license(s) |
| Product type | Upgrade |
| Type | On-site/Carry-in |
| Service type | Premier Support Plus |
| Service included | Parts and Labour |
| Service time (hours x days) | 24x7x365 |
| Response time | 24 h |
| Features | |
|---|---|
| Number of years | 5 year(s) |
| Phone support | |
| On-site support | |
| Troubleshooting | |
| Compatibility | ThinkBook 14 G6 IRL 21KG |
| Packaging data | |
|---|---|
| Quantity per pack | 1 pc(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
* Based on internal data from NA, EMEA and AP regions and cost of system board, LCD and hard drive repairs on ThinkPad from April 2022 to April 2023
(1) OEM software only, level 1 best effort support
(2) Dependent on market, parts, and HW availability
(3) Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue confirmation.
(4) 500-unit minimum