- - 24x7x365 hardware and software support
- - Direct access to advanced technicians
- - Single point of contact and simplified escalation
- - Unscripted solutions through phone, chat, or email
- - Next business day onsite and parts prioritisation
- - Proactive and predictive issue detection
Premier Support Plus, Upgrade, On-site, 24 x 7 x 365, 5 Y
Premier Support Plus
Smarter knows a productive workforce is an unstoppable force.
Lenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.
IT support has never been so easy
Premier Support Plus provides faster, better resolution — whatever issue you have. Get direct access to advanced technicians who are ready to provide unscripted solutions to problems related to hardware, software, or peripherals. And if your concern can't be solved remotely, our team will provide on-site support on the next business day.
We provide peace of mind
- Always-on support for hardware & software - 24x7x365
- Protection against spills and other accidents
- Data protection and increased privacy
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Extended battery warranty
Suite of smart services included
Premier Support Plus offers services that help your business in the journey toward maximum productivity.
Accidental Damage Protection
Reduce device repair costs by up to 80% and protect your investment in technology.
Keep Your Drive
Enhance your data protection by keeping ownership of your hard-drive in case of replacement.
Sealed Battery (SBTY) coverage for up to 4 years2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.
Add a little Plus to your IT support
Whether you’re buying a new device, or refreshing your warranty, Premier Support Plus provides value to your business. You can easily add to your purchase when buying a new device or upgrade existing service via the Warranty Lookup function.
Lenovo Premier Support Plus, 1 license(s), 5 year(s), On-site/Carry-in, 24x7x365
Lenovo Premier Support Plus. License quantity: 1 license(s), Number of years: 5 year(s), Service time (hours x days): 24x7x365, Response time: 24 h, Type: On-site/Carry-in
(1) OEM software only, level 1 best effort support
(2) Dependent on market, parts, and HW availability
(3) Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue confirmation.
(4) 500-unit minimum